Shipping Policy
Thank you for your interest in our products. This policy outlines our shipping procedures to ensure that you receive your orders promptly and conveniently.
Order Process
- Order Confirmation: After you place an order, you will receive a confirmation email.
- Shipping Notification: Once your order is shipped, you will receive an email with your order status, shipping information, and tracking number.
Shipping Fees
We strive to ship all orders as quickly as possible. Every order is processed after it is placed.
Handling and Shipping Times for USA
- Handling Time: 1 business day (24 hours, Monday to Friday)
- Shipping Time: 2-3 business days (Monday to Friday)
- Shipping Method: DHL EMS
Refund Policy
Refund requests are eligible within 30 days from the date of shipment. If a refund request is approved, a full or partial refund will be issued. Once a refund is processed, please check your transactions with your credit card, bank, or PayPal. Returns and refunds will be handled in accordance with our Return Policy.
Additional Clauses for Clarity and Assurance
- Order Tracking: You can track your order using the tracking number provided in the shipping notification email.
- Customer Support: For any questions or concerns regarding your shipment, please contact our customer support team. We are committed to assisting you promptly.
- Delivery Delays: In case of unexpected delays, we will notify you immediately and provide an estimated delivery date.
Shipping Policy
We appreciate your interest in our products and thank you for shopping with us. Our shipping policy ensures that you receive your order promptly and conveniently.
As soon as you place your order, you will receive an order confirmation email
Once an order has been submitted, you will be provided with the order status and shipping information and will receive the tracking number (via email) once your order has been shipped. Here are some important details:
Shipping Charges
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for United States (USA). (GMT+09:00) Japan Standard Time (Tokyo)
Handling Time: 1 Business Days (24 hours (Mon-Fri)
Transit time: 2-3 Business Days (Mon-Fri)
Shipping Method: DHL EMS.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email support@ihopes.jp with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email support@ihopes.jp and we will assist you from there.
Support 7/24
Contact Info:
Phone:+81 80-4444-8659
Email: support@ ihopes.jp
Address: Kamishiki 1-14-7Matsudo,Chiba
270-2221 Japan