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Privacy Policy

Article 1 (Methods of Collecting Personal Information)

The Company may ask users for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver's license number when they register to use the Service. Additionally, the Company may collect transaction records that contain users' personal information from partners (including information providers, advertisers, and ad delivery destinations, hereinafter referred to as "Partners").

Article 2 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

  1. To provide and operate the Company’s services.
  2. To respond to inquiries from users (including verifying identity).
  3. To send emails about new features, updates, campaigns, and other services provided by the Company.
  4. To contact users as needed for maintenance, important notices, etc.
  5. To identify users who violate the Terms or attempt to use the Service for fraudulent or improper purposes and refuse their use of the Service.
  6. To allow users to view, change, or delete their registered information and view their usage status.
  7. To charge users for paid services.
  8. For purposes incidental to the above.

Article 3 (Providing Personal Information to Third Parties)

The Company will not provide personal information to third parties without prior consent from the user, except in the following cases:

  1. When required by law.
  2. When necessary to protect a person's life, body, or property and it is difficult to obtain the user's consent.
  3. When necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the user's consent.
  4. When it is necessary to cooperate with a government agency, local public body, or their contractor in performing duties prescribed by law, and obtaining the user's consent may interfere with the execution of those duties.

Article 4 (Information Collected)

  1. Personal Information: Name, email address, shipping address, billing information, etc.
  2. Automatically Collected Information: IP address, browser type, operating system, usage data through cookies, etc.

Article 5 (Methods of Using Information)

  1. To process and fulfill orders.
  2. To communicate with users regarding purchases and provide customer support.
  3. To improve the website and services.
  4. To send promotional materials (with user consent).

Article 6 (Sharing Information)

  1. Service Providers: Third parties who assist in fulfilling orders, processing payments, and providing customer support.
  2. Legal Requirements: When required by law or to protect the Company’s rights.

Article 7 (Cookies and Tracking Technologies)

The Company uses cookies to enhance user experience on the website. Users can manage cookie settings through their browser.

Article 8 (Data Security)

The Company implements appropriate security measures to protect user information.

Article 9 (User Rights)

  1. Access and Update: Users can access and update their personal information.
  2. Opt-Out: Users can refuse to receive promotional emails.

Article 10 (Changes to the Privacy Policy)

The Company may update this policy. Changes will be posted on the Company’s website.

Article 11 (Data Retention Period)

The Company retains personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Unnecessary information will be safely disposed of.

Article 12 (International Data Transfers)

As the Company operates globally, user information may be transferred to countries outside the user's residence. Such transfers will be conducted with appropriate safeguards.

Article 13 (Shipping and Refunds)

1. Responsibility for Shipping

In the event of any issues arising during the shipping process, our company assumes no responsibility. All responsibility lies with the shipping agent or the customer. If any shipping problems occur, customers must contact the shipping agent directly to resolve the issue.

2. Refund Policy

Refund requests are only accepted within 30 days from the date of shipment. Once a refund request is submitted, our company will investigate the request and determine whether a refund is warranted.

Conditions for Refund Eligibility

  • The product is damaged
  • The incorrect product was shipped
  • Other issues attributable to the company's responsibility

3. Refund Procedures

If, after investigation, a refund is approved, a full or partial refund will be issued. Upon approval of the refund, customers should verify the transaction with their credit card, bank, or PayPal account. The method and amount of the refund will be determined based on the company's investigation results.

4. Refund Process

  1. Submitting a Refund Request Customers must submit a refund request within 30 days from the date of shipment. Requests should be made through our customer support at support@ihopes.jp.

  2. Conducting an Investigation Upon receiving the refund request, our company will investigate the issue. The investigation may take several days to weeks.

  3. Notification of Investigation Results After completing the investigation, our company will notify the customer of the refund decision and the refund amount.

  4. Processing the Refund If the refund is approved, our company will process the refund promptly. Customers should check their credit card, bank account, or PayPal account to confirm that the refund has been completed.

5. Important Notes

  • Refund requests submitted after the 30-day period will not be accepted.
  • For delays or errors caused by the shipping agent, please contact the shipping agent directly.

If you have any questions, please contact us at support@ihopes.jp.

 

Additional Clauses for Clarity and Assurance

  1. User Data Privacy: The Company is committed to protecting user data and personal information. All data will be handled in accordance with our Privacy Policy.
  2. Support Services: Users can access support services through our designated contact methods. We aim to respond to inquiries within 48 hours.
  3. Service Reliability: The Company strives to maintain a high level of service reliability. However, periodic maintenance and unforeseen issues may occasionally disrupt service. Users will be notified of planned maintenance in advance.

Support 7/24

Contact Info:

Phone:+81 80-4444-8659
Email: support@ ihopes.jp
Address: Kamishiki 1-14-7Matsudo,Chiba
270-2221 Japan

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